24 Hour Vika Service Desk
The Vika Holdings provides you with a Single Point of Contact, 24x7x365, for all interaction with our
Clients. Our Service Desk is a mature solution, refined through the implementation of formal
methodologies and systemic processes around an integrated technology framework. It is staffed by
highly-skilled Agents with experience in the ICT industry.
Our Service Desk utilises a Problem Management System which can easily be customized according
to very specific customer requirements which include automatic interfaces between Vika and
Customer systems.
Infrastructure Management and Support
Vika Holdings provides the entire spectrum of turnkey solutions pertaining to Facility Management
and Infrastructure Maintenance. This includes maintenance and lifecycle management of Physical
Infrastructure and Utilities.
Through our remote access facility, we simplify maintenance and support of the environment, this
minimises downtime and maximises dispatch avoidance.
End-User Solution
The Vika End User Computing (EUC) service model is not just about getting a machine operational.
Our SLA-driven support and maintenance delivers services against tightly defined Service Level
Agreements, managed by the Vika Service Desk, covering the entire lifecycle of equipment.
Server and Storage Solution
The Vika Africa multi-skilled team of server and storage OEM certified engineers bring many years of
proven experience to a project.
Our skill sets cover Intel server platforms, RISC hardware platforms and storage arrays, as well as
Windows NT, Microsoft Server 2003 & 2008, Sun Solaris, Ubuntu and Linux operating systems.
Information and Communications Technology Infrastructure (ICTI)
Our goal is to provide you with a solution that’s designed and built to guarantee a high availability,
through reliable and maintainable services and products.
We specialise in designing, supplying and installing leading- edge ICTI. We understand our clients’
requirements and design ICTI accordingly.
Network Solutions
Vika IT Group’s highly specialised Networks division provides a complete bouquet of leading network
solutions. Leveraging world-class products and backed by the Groups hardware and software
engineers and nationwide reach, we have the capacity, skills and resources to ensure you get the
best out of your network technology.
Business Systems Development Solutions
Vika IT Holding’s highly specialised systems development wing aims to provide best of breed and
cutting edge business systems according to customer needs and requirements.
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